Privacy Policy
Last Updated: October 21, 2025
At FrameArto, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service to create AI-generated portraits.
Information We Collect
Personal Information
- Email address (for order confirmation and delivery)
- Payment information (processed securely through Stripe)
- Photos you upload for portrait generation
- Order history and preferences
Automatically Collected Information
- Device information (browser type, operating system)
- IP address and location data
- Cookies and usage data
- Referral source (how you found us)
How We Use Your Information
- To generate your AI portraits and deliver them to you
- To process payments and prevent fraud
- To send order confirmations and updates
- To improve our service and user experience
- To send promotional offers (you can opt-out anytime)
- To comply with legal obligations
Data Storage & Security
Your uploaded photos are stored securely using industry-standard encryption. We retain your images for 30 days after delivery to allow for retries and support. After this period, images are automatically deleted from our servers.
Payment information is processed through Stripe and is never stored on our servers. We implement appropriate security measures to protect your personal information against unauthorized access, alteration, or destruction.
Third-Party Services & Advertising
We work with third-party advertising partners to promote our services. These partners may collect information about your visit to help us show you relevant ads.
Advertising Partners Include:
- Meta (Facebook & Instagram Ads): Uses cookies and pixels to track ad performance and show relevant ads across Facebook and Instagram
- TikTok Ads: Uses TikTok Pixel to measure ad effectiveness and optimize campaigns
- Google Ads: Uses Google Analytics and conversion tracking to measure advertising performance
- Snapchat Ads: May use Snap Pixel for ad measurement and retargeting
Your Ad Choices
You can opt-out of personalized advertising by adjusting your settings on each platform, using browser privacy settings, or visiting aboutads.info or youronlinechoices.com.
Other Third-Party Services:
- Stripe: Payment processing (see Stripe's privacy policy)
- Replicate/Fal.ai: AI image generation services
- Supabase: Database and file storage
- Email service providers: For order notifications and marketing
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Types of Cookies We Use:
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to show you relevant ads on other platforms
- Preference Cookies: Remember your settings and preferences
Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Request your data in a portable format
To exercise these rights, please contact us at hello@framearto.com
Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: hello@framearto.com
Or visit our Contact Us page